Saxon AI

  If you asked any customer service professional to sum up their experience of the last couple of years, they would likely respond that it was intense! The budgets have been fluctuating, customer expectations are skyrocketing, and service teams are locked in a perpetual quest: How to achieve more with limited resources? Implementing   Artificial Intelligence in customer service  is the right thing to do. With the buzz around   generative AI models   built on pre-trained, large language models that generate human-like, unique content based on prompts, it is no wonder that this technology will be game-changing in customer service.  Meeting the soaring customer expectations   The landscape of customer service has gone through a seismic shift since the onset of the pandemic. Customers’ expectations have soared to unprecedented heights;  72% of customers  choose businesses offering swift customer service. However, customer service agents are constantly swamped with w...