Cognitive automation, also known as intelligent automation, applies artificial intelligence technologies such as machine learning and natural language processing to automate enterprise processes. This technology goes beyond robotic process automation (RPA), which uses a set of predefined rules to execute processes. RPA requires human intervention when it encounters a case with no response instructions. The system does not learn from data. On the other hand, cognitive automation learns the context from the data using patterns. It analyzes and predicts the following action. Over time, the system can eliminate the need for human intervention and can function independently, just like a human does. What makes cognitive automation powerful We already have some process automation technologies, such as digital process automation and robotic process automation. But what does make cognitive automation powerful? It’s the ability to leverage data to its full potential...
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